Once your return has been received at our warehouse, it usually takes about 7-10 business days to open, inspect, and process returns upon receipt at our warehouse. Once we process your return, we will issue a refund to your original form of payment.
When you receive your refund depends on what payment method you used when placing the order.
- Credit cards -
- Refunds typically post to your bank statement within 72 hours
- Each bank or credit institution varies in how they handle these types of transactions, ultimately the actual processing time depends on their policy
- PayPal -
- The funds are usually available within 5-7 days
- You can read more about how PayPal processes refund transactions HERE
- Klarna -
- The funds are usually available within 14 days
- You can read more about how Klarna processes refund transactions HERE
- Branded Columbia, Mountain Hardwear, or SOREL Gift Cards -
- The funds are usually available within 48 hours
- You will be provided with a new eGift Card via email
- Prepaid Gift Cards (Visa, Mastercard, etc.) -
- The funds are usually available within 7-10 days
- Any purchase made with an American Express, Mastercard, or VISA gift will be credited back to the gift card used - you will want to keep this card after placing your order
- Different card providers' policies for handling refund transactions may vary. Please refer to the terms of your cardholder agreement for more information
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