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  1. SOREL Support
  2. General

General

Shipping

  • Where do we ship?
  • How long will it take to receive my order?
  • Do you ship internationally?
  • What is flat rate shipping?

FAQ

  • Why did I receive 2 order confirmation emails?
  • Do I need an email address to place an order?
  • Can I get replacement liners for my SOREL boots?
  • Why does my credit card show two charges?
  • Can I change or cancel my order once it's been placed?
  • Does SOREL offer any footwear styles in wide sizes?
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Announcements

  • We apologize for the longer than normal wait times.
  • Important Information

CUSTOMER SERVICE

Phone: 1-888-697-6735
Chat: Visit Our Website and click the chat icon in the bottom right.
M-F 5:00am - 9:00pm PST
Sat - Sun 6:00am - 7:00pm PST
Closed 11/26, 12/25, 1/1

WARRANTY SUPPORT

Phone: 1-888-697-6735
MON- FRI 8:00 AM to 5:00 PM (PT)