Once an order has been submitted through www.sorel.com, we begin processing it immediately to ensure your package is delivered within our specified shipping time frame.
Please review your order very carefully prior to clicking on the final submit order button as we are unable to make changes to the order.
Can I add items to my order?
If you would like to add to your order or increase quantity, please place a new order at sorel.com.
We apologize for any inconvenience this may cause.
If I cannot cancel my order, what are my option?
If you’re unable to cancel your order, you can:
- Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
- Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt
- Return your purchase by mail or in store –for more info on returns, here’s our Return Policy