Q: How can I contact you with questions regarding warranty?
You can email us directly by going here, otherwise please call us at 1-888-697-6753 (press option 3 for Warranty Department). Our hours of operation are Mon-Fri, 8am-5pm (PST)
Q: What is the Warranty address to ship items to?
Attention: Warranty Department
7000 N Leadbetter Rd
Portland, OR 97203
*Please note: This is only for warranties where a replacement will be shipped back to a US address. For international warranty inquiries, please call or email us for more information.
Q: Who pays for shipping?
Customers are responsible for shipping products to Sorel. Sorel will cover the return shipping costs back to you. Please ensure you ship your product to us using a carrier that provides you tracking information and proof of delivery. Customers are responsible for their product until it we sign for it at the destination address.
Q: Can I just send in the one boot that is defective?
We ask that you send the complete pair of footwear as you purchased it originally. If we cannot repair your item and we need to replace it, all components must be present before we send a replacement item back to you. We do not have components to send out as replacements, only whole items (as they are purchased in the store).
Q: May I submit pictures instead of shipping my Sorel product to you?
We do require that the item is physically sent to us so we may complete a thorough evaluation which cannot be accomplished from only a photograph.
Q: What can I do if I want my product back if it cannot be repaired or replaced with the exact same style/color?
You can check the box on the printable warranty form or contact us within 20 days of receipt of your product to request your original item back if it is not able to be repaired.