I have a problem with the hood; do I need to send the entire jacket?
Yes. The warehouse does not have replacement parts to send out.
Do we need to send both boots in for a claim even if only one boot is defective?
Yes. Both boots will need to be sent back even if only one is defective.
If my item is accidently damaged, will this be covered under warranty?
The warranty does not cover damage caused by improper care, misuse, accident or neglect (see complete warranty policy for additional information.
*Warranty does not carry replacements parts such as hoods, boot liners, belts, shoelaces, buttons, zippers, or faux fur trim.