Can I cancel or change my order once it's been placed?

Accidents happen. That being said, there is a small window of time once you've placed your order, in which you can possibly cancel your order.

In order to attempt to cancel your order you will want to navigate to the Order Status screen. If a cancelation attempt is possible, you will see the "Request Cancelation" option at the bottom of the screen as shown below. If the order is unable to be canceled, this option will not appear.

*Image used below is just a sample image, not from sorel.com. 

Once your request has been submitted you will see a message at the top of this screen showing that your request to cancel has been submitted and is Pending.

It's important to note that even if you submit the request to cancel, it may be too late to successfully cancel the order. If your order cannot be canceled please contact our customer service team for alternative options regarding a return once you've received your order.

If the order cancelation is successful you will receive a confirmation email regarding the cancelation.

Need to change item(s), size(s), or color(s)?

While we cannot change or alter an order once it is placed, we can assist you with a return and re-order!

Before we start, you will need 3 pieces of information from your order:

• Order Number
• Email address (used on the order)
• Billing Zip Code (not shipping)

1. Click here to create a return for your incorrect order.
2. Once you receive your order, place the return label on the package, and return it back to any UPS location.
3. Once we process your return*, you will receive a refund for the order.  
   • *Once we receive your return, it may take up to 7-10 business days to process the refund.
4. Place the order for the correct item at any time.

Our inventory levels change daily, and popular products may sell out fast.  Due to this, we encourage you to place your re-order as soon as possible to secure the correct size, color, and/or style you are looking for.

If you need support with this, please call our customer service team right away.  Our contact number and hours are at the bottom of this page.